Duncanville ISD Device Distribution Information
Duncanville ISD is working diligently to provide devices to students who have a critical need. We understand there are students who do not have access to a computer at home preventing them from completing assignments digitally while campuses are closed.
The COVID-19 pandemic has presented challenges for all of us. Please keep in mind that the District has a limited supply of devices. It is our sincere desire to provide support and opportunity to as many students as we can so they can successfully complete the 2020-2021 school year. For our families who are unable to receive a technology device, the district is finalizing alternatives such as work study packets.
Returning students who come to school next year will be provided with strategic support to assist them in filling potential instructional gaps due to COVID-19.
Prior to coming to pick-up a loaner Chromebook, please review the following. If your answer is “YES” to any of these questions, refrain from picking up a loaner Chromebook at this time and notify the campus principal.
Have you or someone living in your household or someone you are caring for been diagnosed with COVID-19 in the last 14 days?
Have you had any close social contact (CDC defined as less than 6 feet) with a confirmed case of COVID-19 in the last 14 days?
Have you or someone living in your household or a partner, returned from or made a connection through a CDC level 3 country (China, Iran, Europe, S. Korea, United Kingdom, Ireland) in the last 14 days?
Do you currently have or have you had within the last 24 hours, any cold or flu symptoms and a fever greater than 100 degrees F (38 degrees C)?
Loan Program Guidelines
Duncanville ISD will issue only one device per household.
If your child has been identified as a recipient of a device, but you have reliable Internet and a device at home already, we ask that you forego accepting a District device to allow for other students who do not have access to at-home technology.
Parents/guardians must present school-issued student ID in order to pick up a device.
Parents/guardians who do not have a school-issued student ID must attend pick-up at designated time and must present the last 4 digits of the student's social security number or date of birth.
We realize that many students need devices for instructional use. At this time, we have issued over 6,000 devices to families. As shipments are delivered and prepared, we will continue to issue additional devices. If you are new to the district and need a device or your have not already registered for a device, please complete the form below. Keep in mind, if you already have a child in your home that has a district-issued device, you will be added to a waiting list. Our goal is to provide at least one device per household. We will re-evaluate the current needs as more devices arrive. If you have a family of more 5 children or more, please indicate this information when you complete the form below.
Duncanville ISD has provided over 6,000 device to families. In order to provide onsite tech support service to families, we are offering 4 days of hands-on support. During this time, we address the following device-related needs:
- Laptop/iPad Repair or Assistance
- Login Assistance
- Password Reset Assistance
- Device Swaps (if warranted)
Assistance can also be provided by calling 972-708-2300, email email@example.com, or by entering a student support ticket.
If your student is in need of a loaner device, please submit a loaner device request form. If devices are available, you will be contacted with information regarding the pickup of the device. Loaner devices will be picked-up from the Technology building until Monday, November 2. After this timeframe, devices will be distributed at your child's campus.
900 South Cedar Ridge Dr. #100, Duncanville, TX 75137
Please follow the traffic patterns at each location according to the maps below to assist with traffic congestion and ensure a smooth and timely deployment.
WHAT TO BRING?
Bring one of the following Approved Methods for Verification:
All device components (device, cable, case, etc...)
Please be sure to stay in your car when you arrive onsite. A Duncanville ISD Staff member will come to assist you.
- Who needs to be present to check out the device?
- What do I need to bring to check out the device?
- How many devices can each family check out?
- I did not register my child to receive a device – can I still get one?
- How long can I borrow the device?
- I am uncomfortable checking out a device. What are my alternatives to virtual learning?
- What happens if the device is lost/stolen/damaged?
- What happens if we notice a malfunction on the device once we are home?
- I don’t know how to use the device — who can help me?